Privatlivspolitik

Collection of Personal Data

At Lost Folks, we store and process personal information about you to provide you with the best possible service. This happens when you, as a customer, visit our website and booking page, purchase an experience gift, book an experience, subscribe to our newsletter, join a waiting list, or similar.

During Visits to Our Website

When you visit our website or booking page, we collect information sent from your device - computer, mobile, or tablet. This may include information about your device ID, IP address, device type, browser type, length of visit, geographic location, preferences, or information regarding your use of the site. These personal data are also collected via cookies and tracking URLs. The information is collected and anonymized.

When Purchasing from Lost Folks

When you make a purchase on our site, it may be necessary to collect a range of data about you. The amount and type of data may vary from situation to situation. However, we typically collect your basic information such as name, address, email address, phone number, financial information, IP address, and other information that we need to process the transaction. After you have made a purchase with us, we send you important information via the details you have provided to us. This is typically sent via the email address and phone number you have provided us with.

Transfer of Personal Data to Third Parties

Internally, we handle personal information in our booking system and any other systems used for the administration of our business. These systems are designed to handle inquiries, information, and customer care related to your purchase of experiences with us. These systems can handle all the personal data we collect.

Data Storage

We store your personal information for as long as necessary and permitted according to applicable law. We are committed to protecting your personal information and do so through the use of various measures against unauthorized access, loss, destruction, and disclosure of your personal information.

Your Rights and Withdrawal of Consent

You can always and at any time contact us to withdraw your consent for the storage of personal data. This is done by writing to us via email. Personal information that is necessary for us to retain in order to enter into an agreement and fulfill it with you as a customer is allowed without consent. If we collect and handle personal information for other purposes, explicit consent from you as a customer is required. This could be, for example, when subscribing to our newsletter.

If you wish to complain about our processing of your data, you should contact the Danish Data Protection Agency, Carl Jacobsens Vej 35, 2500 Valby, phone: 33193200, email: dt@datatilsynet.dk.